Copyright: Corel© 1996 Corel Corp.


Customer Support Services

Sales

Calling Customer Support

Classic Support

Priority Support

Premium Service

International Technical Support

Additional Customer Support Services


Sales

To order additional products or supplementary materials please call the Sales Center at (800) 772-6735.


Calling Customer Support

If you have questions or problems when using Corel products, you may want to call Customer Support.  When calling, please be at your computer and have your PIN or serial number available.

If you are an English version user within the United States, U.S. Territories, or Canada, you can get support by dialing the numbers listed below.  If you are outside the United States, Puerto Rico, the U.S. Virgin Islands, or Canada, please refer to the International Support section of this file for a list of technical support telephone numbers.

Classic Support

Unlimited, complimentary Classic Support is offered during normal business hours on toll-telephone lines.  To receive Classic Support, you need to register your software.  If you reside within the United States, U.S. Territories, or Canada, please mail your registration card to:

Unique Data Services

7229 Olde Salem Circle

Hanover, IL 60103

If you reside outside the United States, Puerto Rico, the U.S. Virgin Islands, or Canada, please mail your registration card to:

International Registration

49B Bracken Rd.

Sandy Ford, Industrial Estates

Dublin, Ireland 1818

The first time you call customer support, you will receive a Personal Identification Number (PIN).   You will need to supply this number each time you call Classic Support.  This PIN will be the same for all products you own.

For additional information about our Classic Support, please call the Service Entitlement Group at (800) 861-2160.

To provide you with the best service, we have specialized support groups.  For help with any product included in the Corel WordPerfect Suite, please call (801) 765-4041.

Priority Support

This support is for those using Corel software who need immediate assistance, after-hours service, or support beyond Classic Service.  Priority Support provides priority queuing and access to second-level technicians.  The fee for Priority Support is calculated on a per minute, per incident, or annual basis.

For additional information concerning Priority Support options, please call the Service Entitlement Group at (800) 861-2160.

To access fee-based priority support for any product included in the Corel WordPerfect Suite, please call the following numbers:

(800) 310-2122 (per-incident charge)

(900) 555-2120 (per-minute charge)

Premium Service

Premium Service is the highest level of support offered by Corel directly to its customers.  Services include account management to establish a close support relationship with Corel; priority access 24 hours a day, 7 days a week to senior support engineers who work exclusively with Premium Service customers; and electronic support tools and information to provide solutions and tips that increase productivity.

For additional information about our Premium Service programs, please call (801) 765-4046.


International Technical Support

Technical support outside North America is available to you at the following locations. If your country is not listed below please dial

(353)-1-7082500

for information on reaching Corel Technical Support.

Europe

Austria	(01)-589-241-09

Belgium -French speaking	(02)-714-4109

Belgium -Dutch speaking	(02)-714-4159

Denmark	35-25-8009

Finland	(90)-229-060-09

Germany	(069)-66405009

Italy	(02)-452-81209

Norway	22-97-19-09

France	(1)-69-32-49-87

South Africa

Zimele Technologies	021-658-4222

Australia

Quattro Pro	02 898 6801

All other applications	02 898 6856

New Zealand

Phone	09 526 1155

Fax	09 526 1166


Additional Customer Support Services

IVAN 24-Hour Automated Support System

IVAN, our Interactive Voice Answering Network, contains answers to commonly asked technical questions and allows you to solve your own problems 24 hours a day, 7 days a week.  IVAN is regularly updated with the latest information, tips, and tricks.  You can also request that IVAN solutions be faxed to you.  There is no charge for the IVAN service beyond the cost of the telephone call.  To use this service, please call (801) 765-4038.

Fax-On-Demand Service

If you have a fax machine, you can get detailed information about Corel's WordPerfect products, supplementary materials and services, and Customer Support solutions to common problems, 24 hours a day, by calling (801) 765-4037.

Electronic Support for the Hearing Impaired

Customers with a telecommunications device for the deaf (TDD) or teletypewriter (TTY) can get support Monday through Friday during normal business hours by calling (801) 765-4032.

Corel's WordPerfect BBS

If you have a modem and communications software package, you can access Corel's WordPerfect Bulletin Board Service (BBS).  You can download files, including printer drivers, troubleshooting information, and utilities, and you can transfer problem files to Customer Support through the BBS.  For an explanation for how to access and use the BBS, call (801) 765-4033.

To access the BBS, call (801) 221-5197.

Make-It-Perfect

To record requests for product and policy enhancements, call (801) 765-4030.

CompuServe

If you have a CompuServe membership, you can access WordPerfect technical information by entering GOCOREL at the CompuServe prompt.  On this forum, you can quickly search the Corel WordPerfect technical information database for answers to many of your technical questions or problems.  This site also contains printer drivers and other files you can download.

Internet

The World-Wide Web address for WordPerfect on the Internet is http://www.corel.com.  At this location, you can quickly search the Corel WordPerfect technical information database.  From the database, you can read, print, or download documents that contain answers to many of your technical questions or problems.  This site also contains printer drivers and other files you can download.

If you need to contact Corel in writing about your suite products, please use the following address:

ATTN CUSTOMER SUPPORT

COREL CORPORATION LIMITED

567 E. TIMPANOGOS PKWY

OREM, UT  84057